Frequently Asked Questions

What is Kraken?

Bitfeks is the leading Bitcoin exchange for those who demand fast execution, innovative features, exceptional support, and high security. People around the world choose Bitfeks to buy and sell bitcoins because we always put the client first. As a result, we are consistently rated the top exchange in independent reviews. Bitfeks is based in London, UK.

What is Bitcoin?

Bitcoin is a digital currency used for fast, secure and low cost payments without the need for a central issuer or processor. Bitcoins are stored and sent electronically from private wallets. Introduced in 2009, bitcoins have increased greatly in value due to their limited supply and growing popularity.

How to buy bitcoins?

After you deposit cash from your bank to your Bitfeks account, you can make an order to buy bitcoins on the exchange. When your order is filled, you can withdraw your bitcoins to your wallet.

How to sell bitcoins?

After you send bitcoins from your wallet to your Bitfeks account, you can make an order to sell them for cash. When your order is filled, you can withdraw the cash to your bank.

What currencies can I trade bitcoins with?

You can trade between bitcoins and euros, US dollars, Canadian dollars and Japanese yen.

How much does Bitfeks charge in trading fees?

Fees go as low as 0% and depend on how much you trade. Please visit the Fees and Pair Info page for full details.

How to start?

It's simple, quick and free to set up with Bitfeks. Click open an account, complete the form and activate your account. After verifying, you can fund your account with bitcoins or cash and start trading! What is verification? The law requires that we verify your account by asking who you are and where you live. To open a basic account and get started trading, we only ask a few things. An advanced account is like opening a bank account and requires supporting documents.

What information must I provide to trade?

To open a basic account and start trading, we only require your full name, date of birth, address and phone number. A more advanced account (for higher account funding limits and in some areas required for bank funding) additionally requires a government issued ID and proof of residence.

Why do I have to provide my personal information to trade bitcoins?

Bitfeks takes every measure to prevent fraud and be fully compliant with KYC and AML regulations for trading of digital assets.

Do you offer special accounts for businesses or high volume individual traders?
Yes! To inquire about this, please contact support and ask about our Corporate / Premier program here(select the General Form and category "Verification (Tier 4)").

What currencies can I deposit and withdraw?

You can deposit and withdraw euros, US dollars, Canadian dollars, Japanese yen, bitcoins and other digital currencies.

Can I trade digital currencies other than Bitcoin?

Yes. You can trade Bitcoin(XBT), Ethereum (ETH), Bitcoin Cash (BCH), Monero (XMR), Dash (DASH), Litecoin (LTC), Ripple (XRP), Stellar/Lumens (XLM), Ethereum Classic (ETC), Augur REP tokens (REP), ICONOMI (ICN), Melon (MLN), Zcash (ZEC), Dogecoin (XDG), Tether (USDT), Gnosis (GNO), and EOS (EOS).

How can I use the Bitfeks API?

Please visit our API page for information.

What can I do to make my Bitfeks account more secure?

Bitfeks offers the most advanced tools in the industry for securing your account. You can make your account more secure in the following ways.


  • Create Two-factor authentication for account login
  • Secure the email tied to your Kraken account with a strong password and two-factor authentication


  • Lock your account settings with the global settings lock
  • Create additional two-factor authentication for funding and trading (global setting lock required for this)
  • If your email supports PGP/GPG signing and encryption, give us your PGP key to receive signed and encrypted email from us

  • After you create your account, we'd be happy to assist you with setting up any of these security features.

    Already opened an account and looking for trouble-shooting assistance?

    Please visit our Support Center for solutions, how-to guides, or to contact